As a Collections Specialist, you will be responsible for managing and controlling our client's portfolio, ensuring the timely and effective collection of outstanding accounts. Your primary goal will be to minimize payment default risks and maximize fund recovery for the company.

Requirements:

• Fluent in English. High Proficiency level (must).
• University degree in Business Administration, Finance, Accounting, or related fields.
• Advanced proficiency in Excel, Power BI, and knowledge of SAP.
• At least 2 years of previous experience in collections and portfolio management.
• Experience or participation in project management.
• In-depth knowledge of collection processes and portfolio management, as well as best practices in accounts receivable management.
• Ability to work independently.
• Excellent verbal and written communication skills, with the ability to maintain strong client relationships and resolve conflicts.
• Attention to detail and organizational skills to rigorously track deadlines and collection actions.
• Experience in ERP SAP HANA implementation - Desirable.

Responsibilities:

• Manage and follow up on the B2B client portfolio to ensure timely collection of outstanding accounts.
• Monitor and control the payment terms agreed with clients, identifying delays and taking necessary actions for prompt resolution.
• Maintain constant communication with clients to ensure invoice receipt, resolve queries, and manage any disputes or claims related to payments.
• Prepare periodic reports on the portfolio status, collection forecast, including the analysis of delinquency, top balance clients, and top offenders.
• Work closely with the sales, billing, and customer service teams to ensure effective coordination in the collection management process.
• Identify opportunities for improvement in collection processes and propose solutions to optimize the efficiency and effectiveness of the area.
• Keep the client database up to date, accurately and thoroughly recording relevant information for portfolio collection and management.
• Support the implementation and configuration of SAP.