We are looking for a Senior Salesforce Developer to focus on production application support. You’ll work with client operations to support Salesforce Health Cloud applications, ensuring smooth operation and user satisfaction for programs and portals using Salesforce Health Cloud, Experience Cloud, MuleSoft, and an API-first approach.

The ideal candidate has Salesforce support experience, strong ITIL knowledge, excels at building teams, identifying trends, and implementing proactive solutions, and communicates well with both technical and business teams.

Responsabilities:

• Responsible for diagnosing and resolving high severity and high impact incidents.
• Collaborate with business stakeholders to understand their support needs and expectations and translate them into technical requirements for smaller enhancements as needed
• Strong analytical capabilities and experience or capacity to quickly grasp business concepts
• Strong negotiating and problem-solving skills
• Implement and execute application support aligned with ITIL best practices
• Lead diagnosis of complex issues across the ecosystem of applications making up Our client's Actics suite of solutions
• Perform support duties aligned with our key performance indicators (KPIs) to achieve effectiveness and user satisfaction
• Proactively monitor system health and performance using relevant metrics and tools
• Analyze trends, identify root causes of issues, and implement solutions to prevent recurrence
• Work closely with team members to ensure smooth resolution of reported issues
• Prepare application support changes in accordance Change / Release Management policies.
• Foster a knowledge-sharing culture within the support team • Stay up-to-date on the latest Salesforce Health Cloud features and functionality
• Develop and maintain comprehensive technical documentation
• Ensure code quality through code reviews and unit testing
• Participate in the Salesforce ecosystem and contribute to the sharing of knowledge and best practices
• Align to the strategy and governance of our client's Salesforce Center of Excellence (CoE) • Act as SME for Business Process and Salesforce technologies
• All other duties as assigned

Requierements:

• Minimum of 5 years of experience in Salesforce ecosystem support, with a strong
• focus on the Health Cloud platform
• In-depth knowledge of ITIL processes and methodologies
• Experience with Salesforce Health Cloud and knowledge of incident, problem, and
• change management
• Strong understanding of Experience Cloud, MuleSoft integrations, and API-first
• development principles
• Experience working with business rule engines
• Proven ability to analyze data, identify trends, and develop solutions
• Excellent communication, collaboration, and interpersonal skills
• Ability to work effectively in a fast-paced and dynamic environment
• Demonstrated ability to prioritize competing demands and manage multiple tasks
• simultaneously
• Strong understanding of API-first development principles and best practices.
• Holds Salesforce Certification(s), one of or combination of Salesforce Certified Platform Developer I (or higher) and MuleSoft Certified Developer