The Systems Engineer for Datacenter Cloud Operations [Collaboration & Web Services] serves as a subject matter expert in enterprise collaboration and web services technologies. This hands-on role is responsible for designing, implementing, and maintaining the operational efficiency of our client's modern collaboration and web services within a hybrid cloud environment. The engineer oversees configuration management, operations, and day-to-day activities to ensure optimal performance.

Key responsibilities include collaborating with application teams, information security, and other technical teams to guide project planning, prioritize tasks, and troubleshoot complex issues. The role also involves defining future strategies, establishing standards, documenting processes, and automating procedures to continuously improve our client's global hybrid-cloud infrastructure.

Additionally, the engineer manages daily operations, monitors the collaboration and web services technology stack, and participates in system planning, installations, upgrades, and security patching. This role also oversees contractors and managed service providers, ensuring 24/7 system monitoring, error analysis, and issue resolution, while handling customer support requests.

Responsabilities:

This role involves evaluating, engineering, and managing the installation, configuration, and deployment of enterprise communication, collaboration, web services, and hybrid-cloud infrastructure. Responsibilities include maintaining system upgrades, patching, and enhancements across the enterprise landscape, from lower environments to production and disaster recovery.

Working with managed services providers, the engineer oversees day-to-day administration, monitoring, and troubleshooting of collaboration, web services, and hybrid infrastructure systems. They collaborate with internal global IT teams and vendors to meet project goals and provide ongoing system support. The role also involves troubleshooting, incident response, and managing infrastructure changes.

As the subject matter expert, the engineer leads technical strategy for enterprise collaboration, web services, and hybrid-cloud infrastructure, ensuring reliability and alignment with best practices. They collaborate with application analysts, architects, and IT system owners to provide consultation during design, testing, and operations, while peer-reviewing technical solutions for consistency with IT standards. Additionally, they research technology trends to propose optimizations.

Other responsibilities include participating in off-hours support rotations, maintaining documentation, preparing project reports, and managing stakeholder and vendor relationships to support current and future enterprise platforms.

Work Experience:

- 8 years of enterprise IT industry experience encompassing a wide range of skill set, roles and industry verticals including a large-scale global IT operation, design, implementation, migrations, transformations, deployment rollout including broad experience with driving IT platform architecture/design/administration, service management and IT governance/control processes

- 6 years of progressive experience working with 3 or more of the following functional technology areas.

1. Modern Enterprise Collaboration and Web Services platforms and interfaces, including Backend Azure\Office 365 Apps\OneDrive, O365 SharePoint Online, O365 Teams\Teams Sites, O365 Hybrid Exchange Online, O365 Stream, O365 Teams/Voice/CPBX/Conference Room, Azure WebApps, Power BI, PowerApps, IIS, Apache Tomcat, Domain and Certificate Services, SOAP, XML, RESTful, JSON, AvePoint, etc.
2. Hybrid-cloud technologies supporting and maintain a global hybrid datacenter with Microsoft Azure cloud infrastructure and Enterprise OpenShift.
3. Microsoft Windows hybrid domain infrastructure environment, including Server 2012, 2016, 2019, 2022, SQL Server, and all forms of Active Directory and DNS services.
4. Hyper-Converged Infrastructure and datacenter virtualization, Nutanix AHV, Hyper-V, Azure Stack,
5. Enterprise database, analytic and reporting platforms – SQL, Azure SQL Services, Azure DataFactory (including SSIS, SSRS, SSAS, ETL, Power BI), Oracle, mySQL, MogoDB, DB2 and Informix, etc.)
6. Enterprise hybrid-cloud Data backup, recovery, and SAN storage technologies, Commvault, Cisco MDS SAN and Dell/EMC PowerMax array experience preferred
7. Enterprise Modern End User Computing platform technologies for virtual desktop, hosted desktop/applications, & application packaging/delivery such as Azure Windows Virtual Desktop & FSLogic, Intune, MAM/MDM platforms

- 3 years of experience with infrastructure orchestration and automation (Infrastructure-as-Code, Configuration-as-Code) for provisioning and management of on-premises infrastructure, Azure hosted Infrastructure-as-a-Service and Platform-as-a-Service capabilities (Azure) including virtual networks, virtual machines, and data services
- 3 years of experience with agile IT framework, CI/CD platforms and tools such as Azure DevOps, Pipeline, Git, Puppet, Chef, or Ansible
- 3 years of experience with scripting and automating Infrastructure and cloud platforms using scripting languages, tools and management of script libraries such as Azure PowerShell, PowerShell, Azure ARM, Python, Bash, Ansible Tower, Terraform Cloud, Broadcom (CA) Automic
- 3 years of experience on advance level knowledge of networking, TCP/IP, routers, load balancers and XML gateway devices, including IPv4, IPv6, SFTP, SSH, PKI, TCP/IP, DNS, HTTPS, etc.

Education requirements:

Bachelor’s Degree in Computer Science, Software Engineering, Industrial Engineering, Management Information Systems, or related field preferred, or a 10+ years combination of equivalent education and relevant experience

Certification in Enterprise Collaboration & Web Services Platforms (e.g., Microsoft Azure, O365 SharePoint\Exchange\Teams, Power BI, Power Apps, AWS, GCP)

Combination of Certifications in various Enterprise Collaboration, Web Service and Datacenter Technologies (e.g., O365 SharePoint Online, O365 Exchange Online, O365 Teams, Azure Web Apps, PowerApps, IIS, Apache Tomcat, Virtualization, SAN storage, Data protection, Microsoft, Infrastructure Security, Various Operating Systems & database platforms, etc..)

ITIL Certification and experience preferred